Terms of Service

These terms are a contract between you and Teknomee Solutions (OPC) Private Limited, a company incorporated in India (CIN [TO CONFIRM]), with its registered office at [TO CONFIRM: registered office address], Mumbai, India (“MeeReach”, “we”, “us”). They cover the MeeReach console, the Send API and this website (together, the “Service”). “You” means the organisation that holds the account and the people who use it on its behalf.

1. The agreement

• By opening an account or using the Service, you agree to these terms and to our Privacy Policy.
• MeeReach is in early access. Each account is opened under an order or written arrangement (your “Order”) that sets your credits, prices and any special terms. If your Order conflicts with these terms, the Order wins.
• The Service is for business use only. You must be at least 18 and authorised to bind your organisation.

2. Early access and pilot features

Features marked Pilot or Not yet on this site may change, may be limited to some accounts, and come without service levels. We may add, change or withdraw features. If a change materially reduces what you have paid for, we will tell you in advance and you can end the agreement and receive a refund of unused prepaid credits.

3. Your account

• Keep your sign-in details and API keys secret, and give team members only the roles they need.
• You are responsible for everything done through your account and its API keys.
• Tell us straight away at privacy@meereach.com if you suspect unauthorised access.

4. Credits, fees and taxes

• Sending uses credits: one credit for each message our servers accept for delivery. Credits are reserved when a send starts. Messages that are never sent are not charged. Bounced messages are charged.
• Messages that can’t be delivered within the queue window (currently 48 hours) expire and are not refunded. The console warns you before you send if a campaign is unlikely to be delivered in time.
• Test sends are free.
• Prices, payment terms and any credit expiry are set out in your Order. Prices exclude taxes. You pay any applicable GST, VAT or similar taxes, and any withholding required by law, so that we receive the full amount.
• Paid credits are non-refundable except as stated in these terms, your Order, or where the law requires.

5. Sending rules and acceptable use

You are responsible for the email you send and the lists you send it to. You must comply with all laws that apply to your email, including:

• United States: the CAN-SPAM Act. Commercial email must not have false or misleading headers or subject lines, must identify itself as an advertisement where required, must include your valid physical postal address, and must offer an opt-out that you honour within 10 business days. Our one-click unsubscribe and suppression lists do this automatically for mail sent through MeeReach.
• EU, EEA and UK: the GDPR and the ePrivacy rules as implemented in each country (including the UK’s PECR). In most cases, marketing email to individuals needs prior opt-in consent.
• India: the DPDP Act and the Information Technology Act, 2000, and the rules made under them.
• Any other anti-spam, consumer protection and privacy laws that apply to you or your recipients, such as Canada’s CASL.

You must not use the Service to:

• send email to purchased, rented, scraped or harvested lists, or to people who haven’t agreed to hear from you;
• send phishing, malware, fraud, deceptive or impersonating content;
• send content that is illegal, defamatory, infringing, hateful, sexually exploitative or harmful to children;
• hide or forge your identity, or remove or disable the unsubscribe link from marketing email;
• keep emailing addresses that bounced, complained or unsubscribed;
• probe, overload, reverse engineer or get around the Service’s security, rate limits or guardrails; or
• resell the Service, except through our agency (reseller) features and terms.

To protect deliverability for everyone, the Service may slow down, pause or block sending automatically when bounce, complaint or unsubscribe rates exceed our thresholds. We may also suspend sending or an account if we reasonably believe these rules have been broken. Where we can, we will tell you why first.

6. Your content and data

• You keep all rights to your contact lists, templates and content (“Customer Data”). You give us a limited licence to host, process and transmit it only to provide and secure the Service.
• You are the controller or Data Fiduciary of personal data in Customer Data. You confirm that you have a lawful basis, including any consent required, to upload it and to email the people in it.
• We process Customer Data as your processor, service provider or Data Processor under our Data Processing Addendum (DPA), which forms part of these terms. The DPA includes the EU Standard Contractual Clauses for transfers outside the EEA. You can ask for a copy or countersigned version at privacy@meereach.com.
• We may use aggregated, de-identified data about how the Service performs (for example, delivery rates by mailbox provider) to run and improve it. It will not identify you or any recipient.

7. Our intellectual property

We own the Service, including its software, design and the MeeReach name and marks. These terms give you a right to use the Service while your account is active; they don’t transfer any ownership. If you send us feedback, we may use it freely.

8. API use

Use of the Send API is subject to the rate limits and documentation we publish. Pilot API access can be limited to approved accounts and changed with notice.

9. Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. This doesn’t apply to information that is public, already known, independently developed, or that must be disclosed by law.

10. Suspension, termination and your data

• You can close your account at any time by writing to us.
• We can end this agreement with 30 days’ notice, or immediately if you seriously or repeatedly break these terms, fail to pay, or if the law requires it.
• After closure, you have 30 days to export your data. After that, we delete Customer Data as described in our Privacy Policy, except for suppression entries and records we must keep by law.
• If we end the agreement for our convenience, we refund unused prepaid credits. Sections 4 (amounts owed), 6, 7, 9 and 11 to 15 survive termination.

11. Disclaimers

We work hard at delivery, but inbox placement depends on mailbox providers and on your lists and content, so we can’t guarantee that any message will be delivered, reach the inbox, or be opened. Product figures shown on this website are recreated from the MeeReach console with sample data, are labelled as such, and are not results or guarantees. Except as expressly stated in these terms, and to the extent the law allows, the Service is provided “as is” without warranties of merchantability, fitness for a particular purpose or non-infringement.

12. Limitation of liability

• Neither of us is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data, even if advised they were possible.
• Each party’s total liability under this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• These limits don’t apply to your payment obligations, your indemnity in section 13, breach of section 5, or liability that can’t be limited by law, such as for fraud.

13. Indemnity

You will defend and indemnify MeeReach against third-party claims, fines and costs arising from your Customer Data, the email you send, or your breach of section 5 or of applicable anti-spam or privacy law.

14. Governing law and disputes

These terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them. Before going to court, we will each try in good faith to settle the dispute by discussion for 30 days. Nothing here takes away rights you have under mandatory law where you are based.

15. General

• Changes. We may update these terms. We will give at least 30 days’ notice of material changes by email or in the console. If you keep using the Service after they take effect, you accept them.
• Force majeure. Neither of us is liable for delays caused by events beyond reasonable control.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a reorganisation, merger or sale.
• Entire agreement. These terms, your Order, the DPA and the Privacy Policy make up the whole agreement. If a provision is unenforceable, the rest still applies. Not enforcing a right is not a waiver.
• Notices. We send notices to your account’s owner email. You send notices to privacy@meereach.com.

16. Grievance Officer

In line with the Information Technology Act, 2000, its rules and the DPDP Act, complaints about content or data on the Service can be sent to our Grievance Officer, Dilip Mishra, at privacy@meereach.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.